Two week paid trial. No lock-in after that.
We take the admin and the support queue off your desk, so you get your week back. Same assistant every day, from a few hours a week.
17hours a week on admin
Seventeen of your forty hours go on work that does not need you.
The same assistant every day, with a trained backup on your account. A sick day is not an outage.
Your hours, your tools, your time zone. Nothing waits for the overseas team in the morning.
Start at ten hours a week. Add more the week you need it, not the quarter after.
That is not a discipline problem. It is a capacity problem, and capacity is one of the few things you can buy.
Move the slider to the hours you lose to admin and support in a normal week. Most people guess low the first time.
Days counted at eight hours, the year at 48 weeks so your holiday is not counted against you.
Takes you to the form with your hours filled in.
Two things, done properly. The admin that eats your day, and the customer conversations that cannot wait for a free hour.
The desk work that never makes it onto a job description.
Someone answering, inside the window your customers care about.
Available on request, once the core work is steady.
Anything not on the list gets learned during onboarding, at our cost.
Four steps. The first one is a conversation, not a demo.
We ask what your week looks like and where the hours go. If we are not right for the work, we say so on the call.
We write the task list, agree the hours, and put forward an assistant who fits. You meet them before anything starts.
Access, tools, and your processes written down as we learn them. The first tasks are run with you watching.
A handover note every working day, a 20 minute check-in every week, a review every month.
The part most agencies skip and most clients get burned by. Here is ours, in the open.
Three shapes, depending on whether you need a person, a pair of hands, or a queue covered. We price against your actual task list on the call, not against a package name.
Hourlyfrom ten hours a week
For owners who need the desk work gone and nothing else. The same assistant, a task list agreed each Monday.
Good forSolo founders, consultants, small practices
Monthlypart time or full time
They learn the business properly and stop needing to ask. Your process gets written down as they learn it.
Good forBusinesses past the point where an owner holds everything
By coveragefour or eight hours daily
Not a person, a queue. Worked to your playbook, with the escalation rules agreed before we touch it.
Good forE-commerce, subscription products, anyone with a public inbox
Every arrangement starts with a two week paid trial and runs month to month after that. Stop at the trial and you pay for the hours worked, nothing else. Talk it through on a call
Three honest ways to get the work off your desk, including the parts that do not favour us.
| Serene Odyssey | Hiring in-house | A marketplace freelancer | |
|---|---|---|---|
| Time before real work starts | Onboarding inside five working days of the scope being agreed. | Six weeks is normal, between posting, interviewing and notice. | Hours, if you pick well. Longer if the first two do not work out. |
| What you pay for | Hours or a monthly rate. No payroll tax, equipment or benefits. | Salary, tax, benefits, equipment, software seats, holiday and sick pay. | The lowest hourly number of the three, and the most variable. |
| Cover when they are away | A trained backup already briefed on your account. | The work waits, or it comes back to you. | The work waits. You find someone else and start again. |
| Who writes the process down | We do, as we learn it, and the document is yours to keep. | You do, usually after the second time it goes wrong. | Nobody. It leaves when they do. |
| Management overhead | A daily handover note and a 20 minute weekly check-in. | You are now a manager, on top of everything else. | You brief every task individually, every time. |
| Changing the hours | Up or down the week you ask. | A raise, a redundancy, or a difficult conversation. | Whenever they are free. |
| If it is not working | Tell us inside 30 days and we replace them free, process carried over. | A notice period, and possibly a legal one. | You start the search over from nothing. |
A marketplace freelancer is the right answer for a one-off piece of work. The other two are for work that comes back every week.
Three slots, built and waiting. Nothing written into them yet, because a testimonial you did not say is worth less than an empty space.
Different queues, same problem. Someone has to answer, and it should not be you at eleven at night.
The part clients ask about last and worry about first.
If yours is not here, ask it on the call. We would rather answer it honestly in twenty minutes than have you find out in month two.
Twenty minutes, no deck, no pitch. You leave with a written list of what could be handed over, whether you work with us or not.
Monday to Friday, 8am to 6pm in your time zone